There’s no shortage of man vs. machine examples present in everyday life. Should you call an expert or ask Siri? Wait for a traditional cashier or hurry through self-checkout? Hire someone to sweep your floors or purchase a Roomba?

When choosing a transcription provider, the same options exist: should you use an automated service or a human transcriptionist? To this question, there’s not really a right answer. It’s more about which option is right for your workflow.

Choose automated transcription if you:

• Need a transcript immediately
• Are limited on budget
• Have clear audio with only 1-2 speakers
• Only need a rough draft
• Have time to edit it yourself
• Want to search the audio for specific keywords
• Are looking for a few specific quotes

Who uses automated transcription?

Journalists, graduate students, radio stations, podcasters. This list is not exhaustive. There are often instances when people in these industries choose human transcription instead.

Choose human transcription if you:

• Need accurate results
• Don’t want to spend time editing
• Have publication as an end goal
• Have an audio file with heavy accents or multiple speakers

Who uses human transcription?

Video production companies, market researchers, lawyers. (Again, this list is not exhaustive. There are also instances when people in these industries choose human transcription instead.)

What’s the difference between automated vs. human transcription?

Human transcription, as it sounds, is done by real people who listen to an audio file and convert it to text. Humans tend to produce far more accurate results as they can decipher heavy accents and industry jargon. People are also more effective with tough audio, including background noise and multiple speakers.

Automated transcription uses speech recognition to convert audio to text in minutes. It’s less accurate but much faster than humans–meaning you might have to spend some time cleaning up your transcript with an editing tool. High-quality audio files with one or two speakers, no accents or complicated jargon, and little background noise will produce more accurate transcripts.

Wrap-up

There are positives to both options and how you plan to use your transcript determines which makes sense for you. Are transcripts a part of your workflow? If so, have you tried both automated and human transcription services? We’d love to hear how you incorporate transcripts into your day-to-day and which option you prefer. Tag us on Twitter, Instagram, or LinkedIn!