Service Level Agreement (SLA) Delivery

Rev endeavors to meet or exceed delivery times as identified below.

TRANSCRIPTION SERVICESSLA
Standard Files <60 minutes36 hours
Standard Files >60 minutes72 hours
Rush24 hours
CAPTION SERVICES – ENGLISHSLA
Standard Files <30 minutes24 hours
Standard Files 30-60 minutes72 hours
Rush <30 minutes12 hours
Rush 30-60 minutes48 hours
Rush >60 minutes5 days
TRANSCRIPTION SERVICESSLACAPTION SERVICES – ENGLISHSLA
Standard Files <60 minutes36 hoursStandard Files <30 minutes24 hours
Standard Files >60 minutes72 hoursStandard Files 30-60 minutes72 hours
Rush24 hoursRush <30 minutes12 hours
Rush 30-60 minutes48 hours
Rush >60 minutes5 days

Source reference: Exhibit A, section 3 of the Master Services Agreement